Customer Rating: 
Summary: Works Poorly with a Mac
Comment: Note that I am using this with an Apple MacBook Pro.
The most frustrating thing about this printer has been trying to get it to print on the right paper. Even after going through all the print settings to set the paper feed tray to the photo tray which holds the 4 X 6 paper, it will feed paper from the 8.5 X 11 tray on the first print. I always have to print over, or trim the large paper. I'm not sure where the bug is, in Apple's software or HP's.
When I finally get the paper right, the color and sharpness of the print is great. It's far more expensive in paper than I had any idea it would be, however.
Customer Rating:
Summary: Waste of Money
Comment: I bought the HP 7360 16 months ago. No question about the quAlity of photos: they are excellent. However, the five color cartridges are a joke. Not only do they hold very little ink, their inks "seem to disappear" even if you use the printer mostly for documents in black print. Over the past year, I have had to replace the cartidges three times, resulting in an ink relacement cost exceeding the cost of the printer.
When I checked with a couple of ink cartridge stores, I was told that this was a common complaint of users of the 7360, and was also told that the problem was that the colored inks got drawn into the printing head even if only the black cartridge was being used to produce documents.
I can't verify if this is true or not, but only that my personal experiences tend to support this claim.
If anyone wondered why such complex devices as computers printers are being sold at giveaway prices, you need only to keep buying replacement ink cartridges and add up their costs to find the answer.
Customer Rating:
Summary: Do not buy it
Comment: Awful machine. If you use the tray the paper gets very often stuck and it is not easy to clear the paper jam. Try some other brand.
Customer Rating:
Summary: faded photos, fried after a year
Comment: I bought this just over a year ago...never quite happy with the photo quality but just thought that's the way they are now; Now, after a year, the photo color have faded tremendously and looks crappy. this was on the best print setting with premium paper.
NOW, after one year of mild use, this printer has an INK SYSTEM FAILURE. it's gone...after one year. no help from HP and over warranty by one month.
Hoping to find a decent canon or kodak that prints the way it should...for 24 cents a copy. Otherwise, i'll stick with shutterfly.
Customer Rating:
Summary: Piece O' Junk - ALL HP's are Junk for that Matter
Comment: First, let me say that this was not bought through Amazon, but I wish to warn everyone of the poor quality of HP printers.
This review requires a little background. I owned an HP 8250 printer that had an "Ink System Failure." After downloading a firmware fix and running it several times over the course of 2-3 months. The printer finally died altogether. Fortunately I had purchased an extended warranty through Best Buy. I took the 8250 to them and rather than service it, they allowed me to take the replacement product. the HP 7360.
I brought the D7360 home, and after massive amounts of swearing and reruns of the software included on the CD, I was able to get it to print through my network...for about 2 days. Then I had to go through more swearing and reinstallations of software to get it to work through my network for about another week.
Finally, I went online and downloaded updated software, and discovered that the CD that was included had a corrupted file. At last...after 2 months, I finally had it working properly on my network. All 3 of my computers found it rather than having to search. I thought everything was fine. The quality of the printing was beautiful.
This euphoria lasted for about 12 hours. In the midst of printing 40 Christmas newsletters, the printer suddenly stopped. Across the screen flashed, "Ink System Failure." The online support suggested I turn it off and back on. No luck.
So I took it back to Best Buy and they graciously accepted it as a return. I now own a Canon. I will NEVER own another HP.
On a related note, my brother-in-law had similar problems with his HP.
These printers are junk. And the fact that the online support readily identifies "Ink System Failure" when you key it in, suggests that they are well aware of, and apparently unable to correct, the problem.
DO NOT BUY ONE.
Summary: Works Poorly with a Mac
Comment: Note that I am using this with an Apple MacBook Pro.
The most frustrating thing about this printer has been trying to get it to print on the right paper. Even after going through all the print settings to set the paper feed tray to the photo tray which holds the 4 X 6 paper, it will feed paper from the 8.5 X 11 tray on the first print. I always have to print over, or trim the large paper. I'm not sure where the bug is, in Apple's software or HP's.
When I finally get the paper right, the color and sharpness of the print is great. It's far more expensive in paper than I had any idea it would be, however.
Customer Rating:
Summary: Waste of Money
Comment: I bought the HP 7360 16 months ago. No question about the quAlity of photos: they are excellent. However, the five color cartridges are a joke. Not only do they hold very little ink, their inks "seem to disappear" even if you use the printer mostly for documents in black print. Over the past year, I have had to replace the cartidges three times, resulting in an ink relacement cost exceeding the cost of the printer.
When I checked with a couple of ink cartridge stores, I was told that this was a common complaint of users of the 7360, and was also told that the problem was that the colored inks got drawn into the printing head even if only the black cartridge was being used to produce documents.
I can't verify if this is true or not, but only that my personal experiences tend to support this claim.
If anyone wondered why such complex devices as computers printers are being sold at giveaway prices, you need only to keep buying replacement ink cartridges and add up their costs to find the answer.
Customer Rating:
Summary: Do not buy it
Comment: Awful machine. If you use the tray the paper gets very often stuck and it is not easy to clear the paper jam. Try some other brand.
Customer Rating:
Summary: faded photos, fried after a year
Comment: I bought this just over a year ago...never quite happy with the photo quality but just thought that's the way they are now; Now, after a year, the photo color have faded tremendously and looks crappy. this was on the best print setting with premium paper.
NOW, after one year of mild use, this printer has an INK SYSTEM FAILURE. it's gone...after one year. no help from HP and over warranty by one month.
Hoping to find a decent canon or kodak that prints the way it should...for 24 cents a copy. Otherwise, i'll stick with shutterfly.
Customer Rating:
Summary: Piece O' Junk - ALL HP's are Junk for that Matter
Comment: First, let me say that this was not bought through Amazon, but I wish to warn everyone of the poor quality of HP printers.
This review requires a little background. I owned an HP 8250 printer that had an "Ink System Failure." After downloading a firmware fix and running it several times over the course of 2-3 months. The printer finally died altogether. Fortunately I had purchased an extended warranty through Best Buy. I took the 8250 to them and rather than service it, they allowed me to take the replacement product. the HP 7360.
I brought the D7360 home, and after massive amounts of swearing and reruns of the software included on the CD, I was able to get it to print through my network...for about 2 days. Then I had to go through more swearing and reinstallations of software to get it to work through my network for about another week.
Finally, I went online and downloaded updated software, and discovered that the CD that was included had a corrupted file. At last...after 2 months, I finally had it working properly on my network. All 3 of my computers found it rather than having to search. I thought everything was fine. The quality of the printing was beautiful.
This euphoria lasted for about 12 hours. In the midst of printing 40 Christmas newsletters, the printer suddenly stopped. Across the screen flashed, "Ink System Failure." The online support suggested I turn it off and back on. No luck.
So I took it back to Best Buy and they graciously accepted it as a return. I now own a Canon. I will NEVER own another HP.
On a related note, my brother-in-law had similar problems with his HP.
These printers are junk. And the fact that the online support readily identifies "Ink System Failure" when you key it in, suggests that they are well aware of, and apparently unable to correct, the problem.
DO NOT BUY ONE.