Customer Rating: 
Summary: Bought 4, 1 failed 4 times before I gave up!
Comment: I bought four of these (one for me and three for gifts). Initially, I like a lot about these. Picture quality was high, the display options very good (I have another HP frame that is handicapped by limited options). The only problem -- 2 of these frames failed. They both just went to black screen. Mine (the one I can speak to) appeared to fail related to greater than a 512 MB chip. Customer service was good -- in that they replaced it twice at no charge including shipping, and twice at no charge with me paying shipping. Customer service ideas -- 1) power surge (I placed the next 3 on a high quality surge protector) 2) I was using a "non-approved" memory chip (I replaced it using the ones recommended on the web site (but not mentioned in the manual) 3) That I had a picture file that was corrupted and it was damaging the picture hardware.
I finally gave up and now have a $150 picture frame sitting in the trash (four replacements is enough). I also find it hard to believe that a corrupted file could damage the frame. Also, I have used many of these same photos in other frames without incident.
When it worked, it was great. But given the failure rate I experienced, I can not recommend it.
Customer Rating:
Summary: looks nice, but poor menu
Comment: I bought this for mother's day. Personally, I've only used a SD memory card for the photos. The interface and menu are not the best, but if you play around with them enough then eventually they become easy to use. The pictures look nice. I don't like how the first picture every time it loads is the same then it shuffles. In addition I don't like how the clock is only in military time. Maybe these can be changed, but I'm not sure; honestly I haven't read the instruction manual so I won't take any credit away from this review based on these 2 minor things. The only missing star derives from the menu, other than that this is a pretty good product.
Customer Rating:
Summary: Good quality images but not user friendly
Comment: This Philips frame definitely shows nice quality images and it looks very atractive. However, I found that this frame is difficult to program. It does not have a remote control and the buttons are quite small (so if you have big hands, this could bother you; in fact my fingers are small and I still got annoyed by this). Also, I could not figure out how to rotate the pictures other than doing it one by one and it took forever (I did try to do it while it was connected to the pc, but it did not work). I simply don't think it is user friendly. I had to return it.
Customer Rating:
Summary: Great for the office
Comment: At this price, this frame is perfect for the office. The picture is crystal clear and it is easy to add photos. I plan on getting another one for the house soon.
Customer Rating:
Summary: 3 out of 5 dead in 6 months and NO SUPPORT from Philips
Comment: Overall this is a nice frame in terms of brightness and picture quality. Does not deal well with more than 200 or so pictures on the SD card - when you put more than that on the card the frame will freeze after 5 images in slideshow mode. The work around for this was to start the picture frame without the card in then to put the card in after the frame was on...didn't seem to freeze then. We bought 5 for gifts last Christmas for family. 3 of them are now completely dead (2 within 2 weeks, and 1 lasted 6 months), and everyone we gave them to had problems with getting the SD card to work (tried 5 different brands of SD card, it's the frame, not the cards with problems).
Philips customer support is non-existent - they do not respond to emails, and you can't get them by phone. Because of this I WILL NEVER BUY a Philips product again. This one clearly has serious hardware flaws seen in 5/5 of our frames (SD card does not work consistently), with only 2 out of 5 frames actually working after 6 months...Price and packaging are there to lure you in, but this frame is otherwise a huge waste of money unless you want a frame that will only last a couple of weeks (2 dead in 2 weeks, 1 lasted 6 months).
Had to argue with Amazon to accept them back as well...
Summary: Bought 4, 1 failed 4 times before I gave up!
Comment: I bought four of these (one for me and three for gifts). Initially, I like a lot about these. Picture quality was high, the display options very good (I have another HP frame that is handicapped by limited options). The only problem -- 2 of these frames failed. They both just went to black screen. Mine (the one I can speak to) appeared to fail related to greater than a 512 MB chip. Customer service was good -- in that they replaced it twice at no charge including shipping, and twice at no charge with me paying shipping. Customer service ideas -- 1) power surge (I placed the next 3 on a high quality surge protector) 2) I was using a "non-approved" memory chip (I replaced it using the ones recommended on the web site (but not mentioned in the manual) 3) That I had a picture file that was corrupted and it was damaging the picture hardware.
I finally gave up and now have a $150 picture frame sitting in the trash (four replacements is enough). I also find it hard to believe that a corrupted file could damage the frame. Also, I have used many of these same photos in other frames without incident.
When it worked, it was great. But given the failure rate I experienced, I can not recommend it.
Customer Rating:
Summary: looks nice, but poor menu
Comment: I bought this for mother's day. Personally, I've only used a SD memory card for the photos. The interface and menu are not the best, but if you play around with them enough then eventually they become easy to use. The pictures look nice. I don't like how the first picture every time it loads is the same then it shuffles. In addition I don't like how the clock is only in military time. Maybe these can be changed, but I'm not sure; honestly I haven't read the instruction manual so I won't take any credit away from this review based on these 2 minor things. The only missing star derives from the menu, other than that this is a pretty good product.
Customer Rating:
Summary: Good quality images but not user friendly
Comment: This Philips frame definitely shows nice quality images and it looks very atractive. However, I found that this frame is difficult to program. It does not have a remote control and the buttons are quite small (so if you have big hands, this could bother you; in fact my fingers are small and I still got annoyed by this). Also, I could not figure out how to rotate the pictures other than doing it one by one and it took forever (I did try to do it while it was connected to the pc, but it did not work). I simply don't think it is user friendly. I had to return it.
Customer Rating:
Summary: Great for the office
Comment: At this price, this frame is perfect for the office. The picture is crystal clear and it is easy to add photos. I plan on getting another one for the house soon.
Customer Rating:
Summary: 3 out of 5 dead in 6 months and NO SUPPORT from Philips
Comment: Overall this is a nice frame in terms of brightness and picture quality. Does not deal well with more than 200 or so pictures on the SD card - when you put more than that on the card the frame will freeze after 5 images in slideshow mode. The work around for this was to start the picture frame without the card in then to put the card in after the frame was on...didn't seem to freeze then. We bought 5 for gifts last Christmas for family. 3 of them are now completely dead (2 within 2 weeks, and 1 lasted 6 months), and everyone we gave them to had problems with getting the SD card to work (tried 5 different brands of SD card, it's the frame, not the cards with problems).
Philips customer support is non-existent - they do not respond to emails, and you can't get them by phone. Because of this I WILL NEVER BUY a Philips product again. This one clearly has serious hardware flaws seen in 5/5 of our frames (SD card does not work consistently), with only 2 out of 5 frames actually working after 6 months...Price and packaging are there to lure you in, but this frame is otherwise a huge waste of money unless you want a frame that will only last a couple of weeks (2 dead in 2 weeks, 1 lasted 6 months).
Had to argue with Amazon to accept them back as well...