Customer Rating: 
Summary: The only thing worse than the software is their service
Comment: I bought this from a local retailer who has a "no returns on open software" policy. I can't even get it to install properly and now that it is open, of course, I can't return it. Tried calling Pinnacle's "customer service" line. Was on hold twice for more than 30 minutes each time. The people on the phone were very hard to understand and they knew nothing about the product, I mean absolutely nothing. I would have been better off asking my dog for help. Then I tried the live online chat help section on the website. The password they set up for me didn't work. Another 15 minute phone call to fix that, then I logged on to the chat line successfully. A guy started text-talking to me and after about 30 seconds, he paused and never came back. Beware of this product. If you need support, you are on your own.
I wish Amazon would allow a zero stars rating because that's what this software deserves.
Customer Rating:
Summary: Terrible product!
Comment: I purchased from best buy to edit HD video. The product has never worked. I have been on hold for over two days speaking with computer techs who do not speak English very well. I have tried all of their solutions and still cannot get the program to work. I have been editing video for 5 years. I cannot get a refund so I am trying to prevent you from repeating my mistake. Avoid this program and this company! The prior versions may have been okay, but studio 11 should never have been released with all the internal software issues.
Customer Rating:
Summary: Pinnacle Studio 11 Ultimate - Excellent
Comment: When you need to edit AVCHD (Sony HiDef) you have 2 products: Pinnacle Studio 11 or Vegas Pro. First, Pinnacle is far less expensive. The learning curves on both, even for someone already used to steep learning curves is, well, an incline to be sure. However, it is a great product to learn with, and be SURE to get your computer up to speed: Dual or Quad processors, and all the Ram you're computer can handle. A good video card will help also.
Customer Rating:
Summary: Studio 11 Ultimate Impossible!
Comment: Pinnacle Studio 11 Ultimate - What a horrible product! I have been successfully working with video for 5 years. I had Studio 8, which was satisfactory. I got a new system with lots of space and power. I run Windows XP Professional. I have spent the last 7 days trying to get this thing to render. No luck. I uninstalled, reinstalled, loaded every patch known to humanity. I rendered without even breathing. I rendered in most all formats. The last 30% of any slideshow refuses to render. Period. Support is a repetitive, cruel, circular trip to Hades. If someone paid me I would never use Pinnacle again. I am cutting my losses, and mailing the thing gratis back to the company with my opinion...not that they will ever find someone to actually read it.
Customer Rating:
Summary: WORST SOFTWARE EVER CREATED
Comment: I usually don't take the time to rate software but I can't believe Pinnacle has this version on the market, it is the buggiest, most unstable software I have used in 10 years. Studio 9 was more stable than this. If you contact tech support they tell you your operating system is corrupt (when it is not) and they tell you to reinstall your OS!!!!!
I seriously don't believe that Pinnacle can release this trash with a straight face -- and furthermore, do nothing to support it. Save your money and more importantly the hours of frustration you will experience if you get this.
Summary: The only thing worse than the software is their service
Comment: I bought this from a local retailer who has a "no returns on open software" policy. I can't even get it to install properly and now that it is open, of course, I can't return it. Tried calling Pinnacle's "customer service" line. Was on hold twice for more than 30 minutes each time. The people on the phone were very hard to understand and they knew nothing about the product, I mean absolutely nothing. I would have been better off asking my dog for help. Then I tried the live online chat help section on the website. The password they set up for me didn't work. Another 15 minute phone call to fix that, then I logged on to the chat line successfully. A guy started text-talking to me and after about 30 seconds, he paused and never came back. Beware of this product. If you need support, you are on your own.
I wish Amazon would allow a zero stars rating because that's what this software deserves.
Customer Rating:
Summary: Terrible product!
Comment: I purchased from best buy to edit HD video. The product has never worked. I have been on hold for over two days speaking with computer techs who do not speak English very well. I have tried all of their solutions and still cannot get the program to work. I have been editing video for 5 years. I cannot get a refund so I am trying to prevent you from repeating my mistake. Avoid this program and this company! The prior versions may have been okay, but studio 11 should never have been released with all the internal software issues.
Customer Rating:
Summary: Pinnacle Studio 11 Ultimate - Excellent
Comment: When you need to edit AVCHD (Sony HiDef) you have 2 products: Pinnacle Studio 11 or Vegas Pro. First, Pinnacle is far less expensive. The learning curves on both, even for someone already used to steep learning curves is, well, an incline to be sure. However, it is a great product to learn with, and be SURE to get your computer up to speed: Dual or Quad processors, and all the Ram you're computer can handle. A good video card will help also.
Customer Rating:
Summary: Studio 11 Ultimate Impossible!
Comment: Pinnacle Studio 11 Ultimate - What a horrible product! I have been successfully working with video for 5 years. I had Studio 8, which was satisfactory. I got a new system with lots of space and power. I run Windows XP Professional. I have spent the last 7 days trying to get this thing to render. No luck. I uninstalled, reinstalled, loaded every patch known to humanity. I rendered without even breathing. I rendered in most all formats. The last 30% of any slideshow refuses to render. Period. Support is a repetitive, cruel, circular trip to Hades. If someone paid me I would never use Pinnacle again. I am cutting my losses, and mailing the thing gratis back to the company with my opinion...not that they will ever find someone to actually read it.
Customer Rating:
Summary: WORST SOFTWARE EVER CREATED
Comment: I usually don't take the time to rate software but I can't believe Pinnacle has this version on the market, it is the buggiest, most unstable software I have used in 10 years. Studio 9 was more stable than this. If you contact tech support they tell you your operating system is corrupt (when it is not) and they tell you to reinstall your OS!!!!!
I seriously don't believe that Pinnacle can release this trash with a straight face -- and furthermore, do nothing to support it. Save your money and more importantly the hours of frustration you will experience if you get this.