» Samsung SC-DC173U DVD Camcorder with 34x Optical Zoom

Samsung SC-DC173U DVD Camcorder with 34x Optical Zoom Reviews

Customer Rating:
Summary: Terrible product and poor customer service!!
Comment: I was given this camcorder as a Christmas present when I gave birth to twin girls. I recorded on it and found it would not finalize and repeatedly received a disk error message. I tried again and got the same message. Now I have two unviewable disks with precious family memories on them. When I called customer support I got a woman who barely spoke English who went through several steps with me and then told me to only purchase Memorex RW disks. There should be a warning with the camera. Nowhere in the owners manual is a specific brand name disk mentioned. I did use a Sony disk once and it did finalize but am at a loss as to what to do with others. I am very unhappy with this product.

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Customer Rating:
Summary: Sad to loose priceless memories
Comment: I don't usually write reviews but, I feel the need to let everyone know what a poor camcorder this is. I unfortuantely didn't do any research prior to buying on black friday 1 week before my new baby was to be born. The whole 8 mos that I have owned this I was only able to record and finalize 1 disk with no problems (the 1st disk) since then it stops recording mid disk says "write error" & it won't finalize. I thought maybe it was the disk so I bought some more/different brand of dvd-r it worked fine then mid disk same thing when I press record it says "write error" doesn't record or finalize this time it erased the month worth of taping my new baby. I tried to take it back to the store were I purchased but, since I didn't buy a protection plan and it was over 30 days I am stuck with it. Called Samsung and I have to send it in for the repair. My son is about to crawl anyday and it will be missed. I am not the only one with this problem. Now that I have done some research a lot of people are having the same problem. For something as important as taping precious memories I wish I would have paid more for a better camera. Memories are priceless.

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Customer Rating:
Summary: Fair to Excellent
Comment: Camcorder is Ok but it seems like the batteries go down to easy. Tried
several batteries, but have the same results.

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Customer Rating:
Summary: Camera Not Good
Comment: I've had nothing but problems from this camera. It sucks the battery down lightening fast, it won't shut off sometimes and this weekend, it would skip on the recordings so it didn't record all of the event I was trying to capture. Returning this immediately!

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Customer Rating:
Summary: Software issues
Comment: While I bought this as a christmas present for my wife, She has yet to be able to use it. She tried to record a small video and it would not play back. Then the camera started telling her weird things like, the disk is not formated and do you want the camera to format it. When we answered yes, the same message just continued to come up. I called Samsung and was told that there was a patch I could download onto a dvd which could be put in the camera to correct the problem. When I told them I did not have a DVD burner, they offered to send me a disk. After waiting 2 weeks, the disk arrived but was on a full sized CD rather than the mini DVD so I could not put it in the camera to download. I borrowed a computer with a DVD burner and copied the file onto a mini DVD. Then when I put it in the camera, the camera told me the disc was bad. I did this three times with three different discs and the results were the same each time.

I have now sent the camera back to the on-line store which sent the camera. They indicated that they will send me a new one. I am just hoping the software patch has been installed on the new camera when I get it and my problems are resolved. I was hoping to just get my money back and try a different brand but at this point, the distributor just wants to send me the same camera.

Based on my experience to date with Samsung, I don't think I would buy anything else from that company.

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